Terms of service

Effective Date: Today

Welcome to CoolHomeUK. By accessing or using our website, you agree to be bound by these Terms of Service. Please read these terms carefully before placing an order.

1. General

CoolHomeUK is an online retailer specializing in portable air conditioners and home cooling products within the United Kingdom.

We reserve the right to update or modify these Terms of Service at any time without prior notice.

2. Orders

All orders are subject to product availability and acceptance.

After placing an order, you will receive an order confirmation email. This email does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order if necessary.

3. Pricing

All prices displayed on our website are listed in GBP (£) and include applicable taxes where required.

We reserve the right to correct pricing errors or update prices without prior notice.

4. Payments

We accept secure online payments through trusted payment providers.

Orders will only be processed after successful payment authorization.

5. Shipping

Orders are processed within 1–2 business days.

Estimated delivery within the United Kingdom is 2–5 business days.

Delivery times are estimates and may vary due to courier delays or circumstances beyond our control.

6. Returns & Refunds

Customers may return eligible items within 30 days of delivery.

Returned products must be unused, in their original packaging, and accompanied by proof of purchase.

Approved refunds are processed back to the original payment method.

Please refer to our Refund & Return Policy for complete details.

7. Product Information

We make every effort to ensure product descriptions, specifications, pricing, and images are accurate.

However, minor differences may occur due to manufacturer updates, product improvements, or display settings.

8. Limitation of Liability

CoolHomeUK shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the purchase price of the product.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, and trademarks, is the property of CoolHomeUK or its licensors.

No content may be copied, reproduced, or distributed without prior written permission.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

CoolHomeUK

Email: support@coolhomeuk.shop

Customer Service Hours:

Monday – Friday: 09:00 AM – 05:00 PM (GMT)

Saturday & Sunday: Closed